55bwm Privacy Policy

When you register and use 55bwm, we collect certain personal information that is necessary to operate the platform and comply with applicable regulations in the Philippines. This includes your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes. We also collect transactional data such as deposit and withdrawal records, betting history, and account activity logs to ensure the integrity of your account and our platform. Technical data — including your IP address, device type, browser version, and session timestamps — is automatically gathered when you access the platform via web or mobile. All information collected is limited to what is strictly necessary for the purposes described in this policy, and we do not collect sensitive personal data beyond what is required for legal compliance and account security.

The personal information we collect is used primarily to create and manage your 55bwm account, process deposits and withdrawals, and verify your identity in line with our regulatory obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies — we do not send unsolicited marketing messages without your consent. Transactional and activity data helps us detect and prevent fraud, money laundering, and other prohibited activities that could harm you or other players on the platform. Technical data is used to improve platform performance, troubleshoot issues, and optimise the mobile experience for players across the Philippines. We may also use aggregated, anonymised data for internal analytics and product development, but this data cannot be used to identify any individual player.

55bwm does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and customer support tools — but only to the extent necessary and under strict confidentiality agreements. In cases where we are legally required to do so, we may disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts in response to a valid legal request. If 55bwm undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance of any material change to how your data is handled. We require all third parties who handle your data on our behalf to maintain the same level of data protection that we apply internally.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by applicable laws and regulations in the Philippines. Account records and transactional data may be kept for a minimum of five years following account closure to satisfy anti-money laundering and regulatory reporting obligations. All data stored on our systems is protected using industry-standard encryption, access controls, and regular security audits to guard against unauthorised access, disclosure, or loss. Our technical team monitors the platform continuously for suspicious activity and applies security patches promptly to address any identified vulnerabilities. While we take every reasonable precaution to protect your data, no online system can guarantee absolute security, and we encourage you to use a strong, unique password and to keep your login credentials confidential at all times.

As a registered player in the Philippines, you have the right to access the personal information we hold about you and to request a copy of that data at any time by contacting our support team. You may also request corrections to any inaccurate or incomplete information in your account profile, and we will process such requests promptly. If you wish to close your account and request deletion of your personal data, you may do so subject to our legal retention obligations — we will confirm what data can be deleted and what must be retained for regulatory purposes. You have the right to withdraw your consent to marketing communications at any time, and we will honour that request within a reasonable timeframe. If you believe your data rights have been violated, you may raise a complaint with our support team or with the relevant data protection authority in the Philippines.